Our fair and transparent approach to refunds.
Last updated: 18 March 2026
At Xtremeiptvhd.live, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains when and how refunds may be issued.
We strongly encourage all new customers to purchase our 24-hour trial for £1.99 before committing to a full subscription. This allows you to fully test our service — channel quality, streaming performance, device compatibility, and EPG — before spending more. The trial payment is non-refundable as it provides full, immediate access to the service.
We may consider refund requests for full subscription plans under the following circumstances:
Refunds will not be issued in the following circumstances:
To request a refund, please contact our support team within the eligibility window via:
Please include your order details, a description of the issue, and evidence of any technical problems (screenshots, recordings). Our team will review your request within 24 hours.
Approved refunds will be processed within 5–10 business days using the original payment method where possible. Processing times may vary depending on your payment provider.
Nothing in this policy affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
For refund-related queries, contact us at support@Xtremeiptvhd.live or via our contact page.