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Refund Policy

Our fair and transparent approach to refunds.

Last updated: 18 March 2026

At Xtremeiptvhd.live, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains when and how refunds may be issued.

1. 24-Hour Trial

We strongly encourage all new customers to purchase our 24-hour trial for £1.99 before committing to a full subscription. This allows you to fully test our service — channel quality, streaming performance, device compatibility, and EPG — before spending more. The trial payment is non-refundable as it provides full, immediate access to the service.

2. Full Subscription Refunds

We may consider refund requests for full subscription plans under the following circumstances:

  • Technical issues we cannot resolve: If you experience a persistent, demonstrable technical issue with our service that our support team is unable to resolve within 48 hours of being notified, you may be eligible for a refund.
  • Timeframe: Refund requests must be submitted within 48 hours of the original subscription activation.
  • Good faith requirement: You must have genuinely attempted to use the service and engaged with our support team to resolve any issues.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • The 24-hour trial payment
  • Refund requests made more than 48 hours after subscription activation
  • Issues caused by your own internet connection, hardware, or device incompatibility
  • Change of mind after the service has been activated and used
  • Violation of our Terms of Service
  • Reseller package payments

4. How to Request a Refund

To request a refund, please contact our support team within the eligibility window via:

Please include your order details, a description of the issue, and evidence of any technical problems (screenshots, recordings). Our team will review your request within 24 hours.

5. Processing Time

Approved refunds will be processed within 5–10 business days using the original payment method where possible. Processing times may vary depending on your payment provider.

6. Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7. Contact

For refund-related queries, contact us at support@Xtremeiptvhd.live or via our contact page.